Effective date: 6 August 2026
Nut Palace, operated by SHARMILA JOHNSON C/O Nut Palace (“Nut Palace”, “we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit nutpalace.com, contact us, create an account or place an order.
Information we collect
- Identity and contact details: name, billing and delivery address, email address and phone number.
- Order and transaction details: products ordered, order value, payment status, delivery information, returns, refunds and customer-support communications. We do not store your complete card, UPI PIN or banking credentials; payments are processed by the payment provider you select.
- Account information: login and account preferences if you choose to create an account.
- Technical and usage information: IP address, device and browser information, cookie identifiers, pages viewed and security logs.
- Information you provide voluntarily: enquiries, feedback, photographs or videos submitted to support a damaged, incorrect or quality-related order claim.
How we use information
We use personal information to operate the store, process and deliver orders, collect or confirm payment, send order and service communications, provide customer support, prevent fraud, maintain security, meet tax, accounting, food-safety and other legal obligations, improve our services, and handle complaints, cancellations, replacements and refunds. Promotional messages are sent only where permitted and may be opted out of at any time.
Cookies and similar technologies
Our website uses essential cookies for the shopping cart, checkout, account login, security and site preferences. We may also use measurement or advertising technologies when they are configured and permitted. Where consent is required, non-essential technologies will be used according to your choices. Blocking essential cookies may prevent parts of the store from functioning correctly.
Who receives your information
We disclose only the information reasonably necessary to service providers that help us operate the store, including website hosting, WooCommerce, payment gateways, banks, delivery and logistics providers, transactional email or messaging providers, fraud-prevention, analytics and professional advisers. We may also disclose information when required by law, a court, regulator or lawful authority. These parties process information under their own terms or our instructions, as applicable. We do not sell your personal information.
Retention and security
We retain information for as long as reasonably required for orders, support, fraud prevention and legal, tax, accounting or regulatory obligations. We use reasonable technical and organisational safeguards, including HTTPS encryption, restricted administrative access and reputable service providers. No online system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may ask us to access, correct, update or erase personal information, withdraw consent where processing relies on consent, opt out of promotional communications, or raise a grievance. Some information may need to be retained for completed transactions, fraud prevention or legal compliance. To make a request, contact us using the details below. We may verify your identity before acting on a request.
Children
Our store is intended for adults who can enter into a valid contract. We do not knowingly seek personal information directly from children. A parent or lawful guardian should place an order on behalf of a minor.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The effective date shown above will be revised when a material update is published.
Privacy and grievance contact
Nut Palace
SHARMILA JOHNSON C/O Nut Palace
9, 10 MCK Layout Main Road, Panamsalai Street, Maduravoyal, Chennai, Thiruvallur, Tamil Nadu – 600095, India
Email: contact@nutpalace.com
Phone: +91 73958 26346
FSSAI Registration No.: 22426246001161