Effective date: 6 August 2026
We want every Nut Palace order to reach you in the condition promised. Because our products are food items packed for an order, returns and refunds are handled as set out below.
When we can help
Please contact us within 48 hours of delivery if an item is damaged in transit, leaking or unsealed on arrival, materially defective, expired at delivery, or different from the product or quantity ordered. Include your order number, a clear description and photographs or video of the outer package, shipping label, affected product and its batch/date label. Keep the product and packaging until we finish reviewing the claim.
Food-safety concerns
Do not consume a product if its seal is broken, the pack is damaged or you believe it may be unsafe. Contact us promptly with the batch details. We may ask for the affected product to be retained or returned so that we can investigate and meet food-safety obligations.
Items that cannot normally be returned
For hygiene and food-safety reasons, we cannot accept a return merely because of a change of mind, personal taste, an incorrect address supplied by the customer, refusal to accept a correctly supplied order, or natural variation in the size, colour or appearance of agricultural products. This does not limit remedies available for a product that is damaged, defective, unsafe, expired, misdescribed or incorrectly supplied.
Cancellations
Ask us to cancel as soon as possible. We can cancel an order only before it has been packed or handed to the delivery provider. Nut Palace uses pack-on-demand fulfilment, so packing may begin shortly after order confirmation. If an order has already been dispatched, it cannot ordinarily be cancelled as a change-of-mind return.
Review and resolution
After verifying an eligible claim, we will offer an appropriate replacement, refund or other remedy. We may decline or reduce a claim where evidence shows misuse, improper storage after delivery, deliberate damage, substantial consumption of the product, or a report made outside a reasonable period without explanation.
Refund timing
Approved refunds are initiated within 5 business days. Prepaid-order refunds are sent to the original payment method where supported. For cash-on-delivery orders, we may request verified bank or UPI details to issue the refund. Your bank or payment provider may take additional time to credit the amount.
Contact us
Email contact@nutpalace.com or call +91 73958 26346. Please include your order number in every request.